PAYMENT INFORMATION

No-show fees or cancellation penalties according to the policy will be automatically charged to the credit card entered to generate the reservation.

Upon check-in, guests must present a photo ID and the credit card used on the website for full payment or security payment.

GENERAL POLICIES

(1) Cancellations:

• The period to cancel without penalty begins at the beginning of the check-in day. For example, if check-in is on January 1st and the policy allows cancellations up to 2 days prior, cancellation must be made before 11:59 pm on December 29th.
• Exceptions may be considered, with prior authorization from the hotel.

(2) Early Check-Out or No Show:

• Early check-out or no show will result in cancellation and a 100% penalty.
• Exceptions may be considered, with prior authorization from the hotel.

(3) Reservation Modification:

• "Non-Refundable" Reservations They do not allow changes of dates or name.
• Extending the reservation implies extending the original policies and restrictions.
• Exceptions may be considered, with prior authorization from the hotel.

(4) Refunds:

• Refunds will not be issued for late check-in or early check-out.
• In flexible reservations with full or partial refund of cancellations, they will be processed within 10 business days after the request and corresponding confirmation.

(5) Important:

• Extensions of stay require a new reservation.
• All guests must be registered correctly at the time of generating the reservation, otherwise additional costs may be generated at check-in.
• The availability of accommodation in the same property for guests is not guaranteed. additional.
• Guests under 18 years of age may only check in with a parent or official guardian.
• Price does NOT include applicable hotel service charges, optional incidental charges (such as minibar snacks or telephone calls, etc.) or regulatory surcharges. The hotel will assess these rates, fees and surcharges at check-out.

FORCE MAJEURE POLICY

• Natural Disaster:
  • Return certificate valid for unused nights within 1 calendar year.
  • Not transferable or redeemable for cash.
  • Subject to availability and restrictions.
• Natural Disaster Alert:
  • No penalty for changing dates within 72 hours of the alert.
• No Shows:
  • No penalty from the issuance of the alert until 5 days after the normalization of the hotel.
• Early Checkout:
  • Early checkout without penalties, receiving certificate for unused nights, valid for 1 year.
• Rescheduling:
  • Original rate guarantee for travel within 1 year of the original date.
  • Must be rescheduled within 30 days of the natural disaster, seasonal restrictions apply.
• Policy Changes:
  • The policy is subject to change without notice.

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